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Analysis for Office does not refresh the values correctly

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Hello,

I finda little strange problem with AOtorefreshthe data after recording data in a template problem, this happens to me in theintegration and production environments, developing me working properly.


I explain:


When we do the action to save the data in a standard template for IBP, the system sends the data to the database but deletes the contents of the cell that had value.

When we close the template and return to open the system retrieves the values that had been sent and displayed correctly in the Excel cells, But sometimes even closing the template and reopen the template data is not fully updated, but if stored properly in the database.



1. Access for SAP BusinessObjects Analysis for Office and open the IBP standard template:


 

 

2. Enter an amount to a cell and then record the data:




3. After recording the data, cell is blank:


 

4. We refresh the entire workbook, but the cell remains blank:


 

 

I upgraded versionto versionAO (2.3):


 

This problem happens with all templates, both standard templates as new templates.


I have the following parameters defined in all templates:


 



Sometimes even when I record the data and close the template and open it again, closing the AO and restarting the AO, the template does not show all the values stored in the database:




BW:



As you can see in the capture of BW, is an amount for the period (1)  200 € which is not shown in the template AO.


It is very very strange what is happening, any ideas that might be?


thanks a lot,




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