Characteristic XXX has no master data issue in AO

Hello

I use Analysis for Excel 2.2 SP1 and for 2 days my restricted users start to get below error :

Characteristic XXXX has no master data for YYYY or you do not have authorization (com.sap.ip.bi.bics.dataaccess.consumer.impl.selector.selection.SingleMember-NoMasterdata)

Interestingly it is only in AO, RSRT does not give this message.

In the forum i found a few corrections which are not applying to my setup, My versions are like below

AO : 2.2 SP1 (also tested with SP4, same issue)

BO : Version: 14.1.7.1986

BW : 7.4 SP13

MS Office: 14.0.7172.5000

So i can not use  2092810, 2040915 or 2101188

What do you think?

Thank you for your helps