Dear AO Expert Users,
We are relatively new to AO (Version 2.1 SP02 with Excel 2010). A Citrix user encountered this error and now they are not able to use AO again via Citrix. The user shutdown AO via Citrix. Closed Citrix and tried to go back in. However, they continue to get the error. While I usually use AO via my individual computer, I experienced an error with AO via Citrix. I found it was a couple of hours before I could use it again via Citrix. Does anyone have a best practices document for hosting AO via Citrix?
We have also noticed that sometimes via an individual desktop that AO gets hung up in an error process and it will be hours before it is available again to use. As we see AO get hung up on an error on individual computers, is there a timeout setting we need to adjust so AO is available sooner following an error/crash of AO? Or are there other options to get AO back up and running?
Thank you in advance,
Lisa