Logon credentials not saving in SAP BO Analysis Edition for Office

Hi All,

In SAP BO Analysis Edition for Excel the logon credentials to Business Objects BI Platform are not saving for some of the users. Usually once user is given the logon details, next time onwards when the user login, the details will show; the last logon credentials will show as default except password. All the ‘Web Service URL’ and ‘System’ credentials will be saved automatically, if it is tried once and user will be able to select required ‘Web Service URL’ when required. But for some users this is not happening. Anyone know why this is happening in some users/system?

We are using following versions of software’s.

ANALYSIS 1.4 SP 02

BOBJ 4.0 SPS 6 PATCH 2

BW 7.0 EHP1 SPS8

It will be helpful if anyone can share your thoughts on this issue.

Thanks in Advance,

Rakesh