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Error Installing AO 2.3

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Hello,

 

We are trying to upgrade our users from AO 1.4 and EPM 10.0 SP 22 to AO 2.3. We have a bath file which does the following:

 

::Uninstall EPM add-in v22

MsiExec.exe /X{2C342070-8569-41F7-9DB4-6FF7D63AACA2} /qn

 

::Install Visual Studio Tools

"\\fre_filer02\sw_dist\BOBJ_Analysis\Analysis_23\vstor_redist.exe" /q

 

::Install .Net Framework

"\\fre_filer02\sw_dist\BOBJ_Analysis\Analysis_23\NDP461-KB3102436-x86-x64-AllOS-ENU.exe" /q /norestart

 

::INstall Analysis For Office

"\\fre_filer02\sw_dist\BOBJ_Analysis\Analysis_23\AOFFICE23SP00_0-70001611.EXE" /nodlg

 

For the majority of users this is working perfectly, but for a very small percentage the install completes and Analysis is added, but EPM is NOT.

 

Upon checking and trying to manually re-run the install, I find the error message attached.

 

AO 2.3 install error for EPM.png

 

I went into the programs and features to confirm that EPM was uninstalled and found no EPM program installed.

 

programs and features-no epm.png

 

The only suggestions I've seen so far on the forums is to perform a "clean uninstall" but there are no directions given for this.

 

Thanks in advance for the assistance!


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