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Analysis, Office Edition SSO not working to BW System for all users

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We are currently using SAP Analysis, Office Edition 1.4.10 and are having an issue with using SSO directly to BW.

 

If we create a workbook, connected directly to our BW 7.4 Sandbox and BW 7.3 QA environments using SSO and then send the workbook to some people in the group, they are being prompted for their userid and password, rather than automatically using SSO to connect to BW. I can send the workbook to other people and it uses SSO, like I would expect it to. We have confirmed that the users experiencing the issue have valid logins to our environments, their account is not locked and their password is valid.

 

When we create a new workbook, connected directly to our BW 7.3 Production environment using SSO and then send the workbook to others, it automatically detects that we want to use SSO and logs them in with their credentials.

 

In this example, we have 64-bit Analysis for Office deployed using Microsoft RDS. It seems to work fine if we use a locally installed version of 32-bit Analysis for Office.

 

We are interested in understanding where in the workbook the connection information is stored. We opened all of the xml files included in the xlsx file and do not see the BW system we are connecting to or whether we should be using SSO or non-SSO.

 

Can anyone point me to information on how the connection information is stored with the workbook? Any information will be helpful while we work through the troubleshooting.

 

Thanks!

Sarah


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